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Freedom of Information

Privacy Policy (Data Protection/GDPR)



The Royston Dental Practice is located at 30, Kneesworth Street, Royston, Hertfordshire SG8 5AB. We can be contacted through our website at or by email at

Mr Branislav Milijic, Owner & Principal Dentist is the Data Controller with respect to personal information that we process in connection with our business. Anne Milijic is Data Protection Officer and can be contacted by email at



We may collect the following kinds of information about you:

  • Personal details such as your name, date of birth, gender, national insurance number, NHS number, address, telephone number, email address, occupation

  • Information about your dental and general health, including clinical records made by dentists and other dental professionals involved with your care and treatment

  •  X-rays, clinical photographs, digital scans of your mouth and teeth, and study models

  •  Medical and dental histories

  •  Treatment plans and consent

  •  Notes of conversations with you about your care

  •  Correspondence from other health professionals or institutions involved in your care

  • Details of the fees we have charged, payment exemptions (NHS), the amounts you have paid and some payment details

  • Feedback and complaints

  • Online profile and social media information and activity, based on your interaction with us and our website, including for example Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

  • Statistical data about your browsing actions and patterns – including the full URL clickstream to, through and from our site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page


You may give us information about you through the following:

  • Filling in forms at our practices or on our website.

  • Corresponding with us by phone, e-mail or otherwise.

  • Through the technology you use to access our services

  • Information we receive from third parties, this includes information you provide when you visit our website


Our website, like many others, uses third party cookies, helping us improve the performance of our website and digital marketing, to provide you with a better user experience.

These cookies monitor activity throughout our website using third-party providers – and Google. We track which sources are effective at helping visitors find our website,  navigation journeys, and pages visited. We may use IP addresses and geo-location data.

What are ‘cookies’?

‘Cookies’ are small text files that are stored by the website browser (for example, Internet Explorer or Safari) on your computer or mobile device. They are widely used in order to make websites work, or work in a better, more efficient way. They can do this because websites use them to recognise you and remember important information that will make your use of a website more convenient.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.



We use this information to:

  • Provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

  • We may ask you to complete patient surveys to find out if you are happy with the treatment you received for quality control purposes.

  • We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, letter, email or SMS.

  • We may use your information for our own analysis to understand the effectiveness of our communication or marketing activities eg through our website.

  • If we wish to use your information for dental research or dental education, we will discuss this with you and seek your consent. Depending on the purpose, and if possible, we will anonymise your information. If this is not possible we will inform you and discuss your options.

  • We may use your contact details to inform you of products and services available at our practices.


Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

  • Your doctor

  • A hospital or community dental service or other health professionals caring for you

  • Dental laboratories

  • NHS payment authorities

  • The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges

  • Private dental schemes or an insurance scheme of which you are a member

  • Debt collection companies

We share your information with third parties in order to deliver the following services to you:


  • Managing new enquiries from our website

  • Contacting you to check if you wish to remain a patient at the practice

  • Sending reminders for your dental appointments

  • Collecting feedback from our patients

  • Managing email communications to our patients

  • Providing troubleshooting and support services for our IT systems

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. We also have third party agreements in place to protect your information.

In certain circumstances, or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

Some of your information may be transferred out of the European Economic Area (EEA). Where information is transferred outside of the European Economic Area (“EEA”), we require that appropriate safeguards are in place and we use contracts that require the recipient to protect your Personal Data to the same standards as it would be within the EEA.


We employ administrative, electronic and physical security measures to ensure that the information that we collect about you is protected from access by unauthorised persons and protected against unlawful processing, accidental loss, destruction and damage.

This includes:

  • Password protection

  • Locked cabinets/rooms

  • Practice security systems

  • Virus protection

  • Secure servers

  • Back-up facilities 

  • Secure cloud-based storage


We will retain your dental records whilst you are a practice patient and after you cease to be a patient for at least eleven years, or for children, until age 25 - whichever is longer.

There are a number of other documents that we may collect that have a variety of retention dates, for example the NHS PR form – used to declare payment exemptions – which needs to be kept for 2 years. We have a retention schedule listing all documents and the timeframes for disposal. Retention periods may be changed from time to time based on business or legal and regulatory requirements.



You have a right to access the information that we hold about you and to receive a copy. You can make a request by contacting The Royston Dental Practice.


You have a right to correct any information that you believe is inaccurate or incomplete. Please contact The Royston Dental Practice to request a change in information.


You have a right to request that we delete your personal information, although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment). Please contact The Royston Dental Practice to make this request.


You have the right to request that we restrict the processing of your personal information, for example, sending you reminders for appointments or information about our service. Please contact The Royston Dental Practice to make this request.


You have a right to data portability this could include supplying your information to another dentist. Please contact The Royston Dental Practice to make this request.


If you have any concerns about how The Royston Dental Practice uses your information you can contact our Data Protection Officer via email at

You can also seek advice from The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or start a live chat or call the helpline on 0303 123 1113.

Privacy Notice for Children

The practice keeps records of your name, address, date of birth and details of any health problems as well as details of your dental treatment and details about your family. We keep this information so that we can provide you with the best dental care. Your personal information is kept very confidentially and securely.

We only use your personal information so we can give you the best dental care and for sending reminders to you.

We only pass your personal information to another dentist, doctor or hospital if you have a problem that needs their special skills and you need to go and see them. We will not give your information to anyone else unless the law allows us to or we have to provide it for legal reasons.

If you leave the practice, we will stop using your information, but will keep it confidentially and securely until you are 25 years old, when we will review if and when we can delete it. You can always ask for a copy of the information we hold for you, we can transfer it to another dentist or doctor at your request and you can ask us to stop using your personal information to send letters or contact you in other ways if you are no longer a patient at the practice.

When you reach 18 years of age the Privacy Notice about how we process your personal information will change to the adult version. This can be found on our website.

If you would like a copy of the information we hold about you or if you have any other enquiries it about such as to change an error in your information or to provide a copy of your information to somebody else please contact:

The Information Governance Lead  Branislav Milijic 
The Royston Dental Practice, [ 30 Kneesworth Street, Royston, Hertfordshire, SG8 5AB 
Phone:  01763 243268 

Data Opt-Out Policy


The Royston Dental Practice is always working to improve care for our patients. Whenever you use a health care service important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment. The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

  • Improving the quality and standards of care provided

  • Research into the development of new treatments

  • Preventing illness and diseases

  • Monitoring safety

  • Planning services

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care. To find out more or to register your choice to opt out, please visit On this web page you will:

  • See what is meant by confidential patient information

  • Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care

  • Find out more about the benefits of sharing data

  • Understand more about who uses the data

  • Find out how your data is protected

  • Be able to access the system to view, set or change your opt-out setting

  • Find the contact telephone number if you want to know any more or to set/change your opt-out by phone

  • See the situations where the opt-out will not apply

You can also find out more about how patient information is used at:

You can change your mind about your choice at any time.

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.

Health and care organisations have until 2021 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care.

The Royston Dental Practice only uses your personal health data to provide individualised care to you and does not disclose your data for any other purposes. The national data opt-out does not apply to our usage of your data and we are compliant with the policy.


Freedom of Information



Guide to the information published by The Royston Dental Practice


This Publication Scheme is a guide to information available from Mr Branislav Milijic under the Freedom of Information Act. Information covered by this scheme is only about the general dental services we provide under the National Health Service Act 2006.


Contact details for the practice:
Mr Branislav Milijic, BDS, 30 Kneesworth Street, Royston Herts SG8 5AB
01763 243268


This guide outlines the classes of information of we publish, although the particular publications change as they are produced. A full list of our publications can be obtained from Mr Branislav Milijic, who is in charge of our scheme, in our patient information book at reception, or on our practice website:


The guide will be regularly reviewed and be monitored for its effectiveness.

All publications are free unless otherwise indicated.

At The Royston Dental Practice we hold information that is regularly reviewed, retained or disposed of in accordance with NHS rules and guidance. The following is an outline of how we categorize that information.



Mr Branislav Milijic, Dentist, Male, Full Time
GDC Number 60717 since 1985


Mrs Claire Brodie

GDC Number 6324


  • Information on NHS funding is available from Mr Branislav Milijic

  • We have information about:

  • NHS fees

  • Entitlement to exemption from NHS dental charges

  • Our private fee scale

No charge.



Practice Inspection - The date and conclusions of our last practice inspection are available by asking Mr Branilsav Milijic

No charge

As a small business, formal records of management decisions are not normally recorded. However, any changes in the provision of NHS services would be incorporated into an updated patient information leaflet, which can be obtained from reception. We may also notify patients by notices in our reception area.

No charge.


  • Quality assurance

  • Health and safety policy

  • Infection control

  • Data protection

  • Confidentiality policy

  • Complaints procedures

  • Equal opportunities policy

  • A copy of these policies can be obtained from Mr Branislav Milijic.  No charge.

This information is not held.


We offer NHS care to children, adult patients are treated privately.

Information about the services we offer is available from our patient information leaflet and on our website. This information includes:

  • Opening times.

  • Arrangements for emergency care.

  • Details of access to the practice for people with disabilities.

  • Languages we speak.

  • Information about care and treatment available at the practice.

    Copyright © 2023 The Royston Dental Practice. All rights reserved.



Data Protection
Data Opt--Out Policy
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